Software Support Specialist

We are looking for a dedicated L2 Functional Support Specialist to join our cohesive and supportive team. In this role, you will be responsible for handling issues and service requests reported by multiple international clients across several products through the Jira ticketing system.

Software Support Specialist

Your tasks will be:

• Take care of stakeholder-reported Jira cases
• Case troubleshooting ( reproduction, collect details, prepare case for developers)
• Ad-hoc, regular weekly call with stakeholders
• Document troubleshoot guide for new cases
• Keep knowledge up to date through training and knowledge transfers
• Learn new products to support
• Manage high-priority cases with precision and take responsibility
• Basic code reading
• Internal and stakeholder communication
• React on monitoring alerts

What we expect:

• Analytical thinking
• Precision
• Strong communication skills 
• Proactive and structured approach to problem-solving
• Clear and professional communication in English (both written and spoken)
• Customer orientation
• Basic knowledge of Java ( able to read and understand)
• Agile mindset
• PostgreSQL
• Adaptable
• Team- oriented mindset

What gives you an advantage or What is a plus for you:

• Grafana, AKHQ knowledge/experience
• PHP, Perl, Linux knowledge/experience
• Ticketing system knowledge/experience

What we offer:

• Clear career development path with learning opportunities
• Supportive and friendly team culture in a stable corporate environment
• Direct involvement in international projects
• Additional benefits worth HUF 30,000 gross/month
• Professional training opportunities
• Free language courses in English and French
• Hybrid working option: 3 days of home office per week
• Health insurance
• Unlimited gym membership at a nearby fitness center